Store Home > Customer Service Frequently Asked Questions

Below are answers to frequently asked questions regarding our store. If you can't find the answer you need, please contact us for assistance.

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Placing an Order

Shipping

Order Fulfillment

Store Policies

Privacy and Security

 

Placing an Order

What type of payments do you accept?
We accept Visa and Mastercard credit cards only. We do not accept checks, money orders, Paypal or any other type of payment.

Do you ship orders COD (Cash on Delivery)?
No, we do not ship orders COD.

Can I place my order by phone?
No, all orders must be placed through our online store at this time.

Do you charge sales tax?
All orders shipped to an address in Florida will be subject to state sales tax of 6%, plus county tax (discretionary sales surtax) where applicable. Most counties in Florida charge a surtax. As per Florida law, tax is calculated on the entire order amount, including shipping and handling fees. Sales tax is based upon the shipping address (where the goods are delivered).

Why is my cart empty even after I add items to my cart?
This is most likely due to your web browser blocking "cookies". Our online store uses cookies to store the information about your cart on your computer. Cookies must be enabled in your browser in order for you to place an order with our store. Cookies are very common; almost all online stores use them because they enhance the shopping experience. Most browsers have these features enabled by default; cookie settings are usually found in the Options section of your browser. An cookie cannot be used to get data from your hard drive, obtain your email address or steal sensitive information about you.

Do you accept international orders?
Yes, we accept orders from many countries around the world. If we accept orders from your country, it will be displayed as a choice in the drop-down box on the Checkout page.

I would like to purchase a cellular booster system or marine antenna, but I don't see them for sale in the store. Where can I buy them?
The Digital Antenna Parts & Accessories Store only sells parts and accessories. To purchase cellular amplifiers, repeaters and marine antennas, please visit one of our dealers. Our Dealer Locator can assist you in finding a retail store near you or a dealer who offers online ordering.

My order will not go through. Why?
The most common reason for this error is that the billing name, street address and/or ZIP code you provided on the checkout form does not match the corresponding information on file with your credit card company. Be sure that you are providing the main billing information for your account, not a secondary shipping or authorized user address. Also, check that you entered the correct credit card account number, as well as the 3- or 4-digit Security Verification Code. Instructions on how to find this code.

If you continue to have problems placing your order, please contact your credit card company. Our credit card authorizations are handled by Authorize.Net, one of the country's largest and most respected payment gateway providers. As part of the authorization process, Authorize.Net compares information provided by your credit card issuer to the information you provide on the checkout form. It must match, or the transaction will be declined. This process is not under our control, and we cannot accept charges that are not authorized.


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Shipping

Which shipping services do you offer?
We offer shipping via UPS. Availability of specific delivery options such as Next Day Air is dependent upon the shipping destination. Available options and pricing will be displayed during the checkout process. Please see our Shipping page for more details.

Do you ship to APO/FPO addresses?
No, we do not ship to APO/FPO addresses.

Do you ship internationally?
We ship to many countries around the world. If we ship to your country, it will be displayed as a choice in the drop-down box on the Checkout page.

What about customs taxes and fees on international orders?
You are responsible for any taxes or duties assessed on your packages. We ship ALL packages as "New Merchandise" and will not attempt to cheat customs agencies at the request of our customers.

Some countries will charge additional fees or taxes due at the time of delivery. If you do not pay the additional fees and/or taxes, the package may not be delivered. If the package is returned to us, we will reduce your refund by the total amount of additional charges we incur, including a restocking fee. If you refuse to pay the taxes or fees, and your package is still delivered to you, we still hold you responsible for the fees. By ordering from us, you authorize us to charge your credit card for any additional fees we incur due to taxes and/or fees, which are non-refundable. NO exceptions.


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Order Fulfillment

How do I know that you received my order?
You will receive a confirmation email once your order is placed. Please keep the email, as it is also your receipt.

How will I know when my order has been shipped?
You will receive an email from us notifying you when your order has shipped. It will contain tracking information so that you can track your package.

How can I track the status of my order?
You can track your package using the tracking number sent to you in the shipping notification email. Tracking is available on our Order Tracking page or on the UPS website.

How long will it take to get my order?
It depends upon the shipping destination and the delivery option you selected during the checkout process. Please see our Shipping page for more details.

My shipment never arrived. What should I do?
If you have allowed a sufficient amount of time for the package to arrive and it has not, please contact us for assistance.

My package arrived with damaged or missing items. What should I do?
Please contact us immediately and we will be happy to assist you.


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Store Policies

What is your policy for returns and exchanges?
Please see our Return Policy page for details.

How do I request an RMA (Return Merchandise Authorization)?
Instructions for returns and the required RMA form can be found on our Return Policy page.

Do your products come with a warranty?
Absolutely! Please see our Warranty page for details.


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Privacy and Security

Will you share my personal information with others? Will I get spam?
Your privacy is of the utmost importance to us. We will never share your information with anyone; it is used only to process your order. Please see our Privacy Policy page for more details.

How do you ensure that my information is secure?
Submitting transactions over the Internet can be as secure as providing credit card or check payments in person. All parties involved with processing any payment transaction --including customers, merchants, merchant service providers or businesses that handle customer payment information, and payment gateways -- should be vigilant about protecting customer payment information.

You can safely enter your entire credit card number via our secure server, which encrypts all submitted information. Digital Antenna utilizes up to 256-bit Secure Sockets Layer (SSL), the highest level of encryption possible. This means you can rest assured that communications between your browser and our site's web servers are private and secure.

All transactions are passed securely to our payment gateway for verification and processing. We use Authorize.Net to process all internet transactions. Authorize.Net is uncompromising when it comes to providing merchants with secure, trustworthy payment processing services. For receiving and transmitting customer payment information, Authorize.Net implements the most advanced Internet security protocols. Authorize.Net also consistently employs an extensive number of strong practices, procedures and industry leading technologies to maintain tight security for the entire payment gateway platform.

You can verify both our security certificate and our Authorize.Net gateway by clicking on the icons to the left, under the site navigation links.


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